META-CRAFTSMANSHIP
\mˈɛtəkɹˈaftsmənʃˌɪp], \mˈɛtəkɹˈaftsmənʃˌɪp], \m_ˈɛ_t_ə_k_ɹ_ˈa_f_t_s_m_ə_n_ʃ_ˌɪ_p]\
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Customer service, leadership, management, quality improvement, and re-engineering efforts share concepts tied together in this specific unifying term.
By Henry Campbell Black
